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Scheduled Visits5
STORROW DRBEACON HILLCHINATOWNEXETER STSTONE ST500 m© Fig · simulated base map · Improve this map
Dispatcher · Alex's route today5 visits
TimeCustomerIssueNext best action
5:30 AMJohn SmithInternet down for workInspect modem
7:00 AMJane DoeSlow internet in the eveningCheck router
9:15 AMPriya PatelTV service pixelatingCheck set-top box
11:00 AMMarcus LeeNo dial toneCheck ont
1:30 PMElena RossiInstall new mobile lineCheck sim
How the assistant prepared this route
Care-call transcripts were read for each customer; the faulty equipment, sentiment and steps already tried were extracted and matched to 1,240 similar resolved cases. Repeat visits avoided this month: 31.