←Fig.Residential PMField desk · 138 open, 60 past SLA
liveassignments go out through the maintenance system and the resident channel
Open138
Past SLA60the resident is already waiting
Nobody on it55a tech or vendor is suggested on each
Emergencies1
Renewals at risk7second late order this lease
From the line1opened by the maintenance line, already dispatched
The queue

emergencies first, then everything by time to SLA

URGENTFrom the lineNo hot waterLake Merritt Commons #209 · David Brown24 h to SLA
With Michael Chen. Resident asked for after five is better, text first.
EMERGENCYHeat not turning onSanta Clara Square #708 · Omar Walsh31 h to SLA
Suggest Michael Chen: in the market, 4 open orders, emergency needs someone today.
URGENTAC blowing warmBernal Gardens #109 · Megan Cohen115 h past SLA
With Emily Ortiz.
URGENTSmoke detector chirpingSequoia Court #402 · Megan Hughes100 h past SLA
No one in the market has the trade; escalate.
URGENTThermostat deadDaly City Houses #8446 Lincoln Way · Casey Murphy70 h past SLA
Suggest Michael Chen: has the trade, 4 open orders, no vendor cost.
URGENTSprinkler brokenOuter Sunset Houses #8665 Mission St · Sam Okafor25 h past SLA
Suggest Ryan Taylor: has the trade, 4 open orders, no vendor cost.
URGENTThermostat deadMission Bay Lofts #506 · Tyler Larsen4 h past SLA
With Rachel Lopez.
ROUTINEDripping faucetOak & Vine #112 · Priya Shah3 d to SLA
Suggest Jenna Smith: has the trade, 3 open orders.
The portfolio

properties sized by open orders, red where one is past SLA · click a property to filter the queue

ALA.ARIZ.COLO.FLA.GA.IND.KAN.MAINEMASS.MINN.N.J.N.C.N.D.OKLA.PA.S.D.TEXASWYO.CONN.MO.W.VA.ILL.N.M.ARK.CALIF.DEL.IOWAKY.MD.MICH.MISS.MONT.N.H.N.Y.OHIOORE.TENN.UTAHVA.WASH.WIS.NEB.S.C.IDAHONEV.VT.LA.R.I.New YorkNew YorkChicagoChicagoLos AngelesLos AngelesHoustonHoustonWashingtonWashingtonAtlantaAtlantaDallasDallasDenverDenverSeattleSeattleMiamiMiamiBostonBostonMinneapolisMinneapolisPhoenixPhoenixSan FranciscoSan FranciscoTorontoTorontoMontrealMontrealPhiladelphiaPhiladelphiaDetroitDetroitClevelandClevelandPittsburghPittsburghCincinnatiCincinnatiSt. LouisSt. LouisKansas CityKansas CityMemphisMemphisNashvilleNashvilleCharlotteCharlotteRaleighRaleighRichmondRichmondJacksonvilleJacksonvilleNew OrleansNew OrleansIndianapolisIndianapolisColumbusColumbusMilwaukeeMilwaukeeBuffaloBuffaloOttawaOttawaBirminghamBirminghamLouisvilleLouisvilleOklahoma CityOklahoma CityOmahaOmahaSalt Lake CitySalt Lake CityLas VegasLas VegasPortlandPortlandSan DiegoSan DiegoSan AntonioSan AntonioTampaTampaAlbanyAlbanyVirginia BeachVirginia BeachLansingLansingLondonLondonRochesterRochesterPortlandPortlandToledoToledoTallahasseeTallahasseeMobileMobileCharlestonCharlestonSavannahSavannahBaltimoreBaltimoreHartfordHartfordProvidenceProvidenceHarrisburgHarrisburgWilmingtonWilmingtonDoverDoverNorfolkNorfolkKnoxvilleKnoxvilleChattanoogaChattanoogaLittle RockLittle RockJacksonJacksonDes MoinesDes MoinesMadisonMadisonGrand RapidsGrand RapidsSyracuseSyracuseBurlingtonBurlingtonAugustaAugustaTulsaTulsaAustinAustinEl PasoEl PasoAlbuquerqueAlbuquerqueBoiseBoiseSpokaneSpokaneSacramentoSacramentoFresnoFresnoTucsonTucsonCheyenneCheyenneBillingsBillingsFargoFargoSioux FallsSioux FallsWichitaWichitaOrlandoOrlandoColumbiaColumbiaGreensboroGreensboroLexingtonLexingtonDaytonDaytonFort WayneFort WayneQuebecQuebecHalifaxHalifaxWinnipegWinnipegMonterreyMonterrey
25 km
© Fig · © simulated base map · Improve this map
open orders past SLA
The team

in-house techs and what each one carries

Jenna OrtizOAK · HVAC, Electrical, Pest0
Jenna SmithOAK · Appliance, HVAC, Lock3
Dishwasher won't drain · Oak & Vine #112
Deadbolt sticking · Sequoia Court #103
Matt FischerOAK · Plumbing, HVAC, Electrical1
Thermostat dead · Oak & Vine #806
David RiveraPEN · Appliance, Pest, Lock5
Dryer not heating · Peralta Heights #201
Fridge not cooling · Sunset Terrace #408
Michael ChenPEN · Plumbing, HVAC, Electrical5
Garbage disposal jammed · The Larkspur #306
No hot water · Lake Merritt Commons #209
Luis LeeSFO · Pest, Exterior, Appliance4
Fridge not cooling · Mount Diablo View #1211
Kitchen sink backing up · The Alameda #211
Rachel LopezSFO · Pest, Electrical, Lock5
Smoke detector chirping · Mount Diablo View #1803
Locked out · The Alameda #112
Ryan TaylorSFO · Exterior, Appliance, Pest4
Sprinkler broken · Outer Sunset Houses