Triage incoming incidents with context from Slack and email
IntegrationsProductivity & docsServiceNow
Fig + ServiceNow
Search and update ServiceNow records. Connect ServiceNow once, then ask Fig in Slack, on desktop, or on mobile — it reads and searches your ServiceNow data alongside everything else your company runs on, and takes action with your approval.
Connect with your credentialsProductivity & docsIncluded — no per-connector fee
What Fig can do with ServiceNow
Read and search
- Incidents, requests, and records
- Knowledge articles
Take action
- Create and update records
Consequential actions go through approval gates your team controls.
How teams use Fig with ServiceNow
Draft knowledge articles from resolved tickets
Report on open requests by team
How it connects
Connect with your credentials
Enter your ServiceNow credentials in Fig. Access is scoped to that account, and admins can connect a shared account for the team.
Governed like everything else in Fig
Access follows ServiceNow's own permissions. Team connections are managed by admins, every connection is covered by SSO, SCIM provisioning, scoped roles, and the audit log, and admins decide which tools each team can use.
Frequently asked questions
How do I connect ServiceNow to Fig?
Enter your ServiceNow credentials in Fig. Access is scoped to that account, and admins can connect a shared account for the team.
What can Fig do with ServiceNow?
Fig can read and search incidents, requests, and records, knowledge articles, and can create and update records. Anything consequential — sending, creating, changing records — goes through approval gates your team controls.
Who can see my ServiceNow data through Fig?
Only what the connecting account can see. A personal connection is scoped to you; a team connection is shared under the permissions ServiceNow itself grants. Fig's Enterprise Graph keeps access aligned with the source system.
Does the ServiceNow integration cost extra?
No. Integrations are included in Fig. Pricing is usage-based from your team's shared credit pool — no per-seat or per-connector fees.
Connect ServiceNow to Fig today.
Create a team, connect ServiceNow, and ask your first question in Slack this afternoon — or walk through it with us.