Improve first-contact resolution
Surface product knowledge, policies, prior cases, and current account context in one answer.
Fig for customer service
Engage customers with speed and confidence.
Resolve requests faster and deliver accurate, personalized answers using trusted context from across your company.
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Make every resolved issue useful to the next person who needs it.
Faster support without sacrificing answer quality
AI for customer service
Equip every support agent with a trusted AI coworker.
Give frontline teams the answers, experts, recommended next steps, and draft responses they need to solve more issues on first contact.
Hand down institutional knowledge
Turn successful resolutions into reusable knowledge so new agents become productive sooner.
Understand your issue mix
Find recurring customer friction and the knowledge gaps driving repeat tickets and escalations.
Workflows
Turn company context into completed work.
Fig moves from finding the right information to taking the next useful action, with people in control.
01Reduce escalations and speed up handoffs.
Find the right experts, runbooks, product changes, and previous resolutions before another team needs to be pulled in.
02Send personalized replies instantly.
03See the whole customer relationship.
Fig for Customer service
Work AI that works.
Give every team a trusted AI coworker that understands the company and helps finish the work.
Get a demo ↗