Deflect or reduce tickets
Deliver useful, permission-aware answers in the channels and tools employees already use.
Fig for IT
Keep work moving with an AI coworker for IT.
Give employees and service teams the answers they need to resolve issues faster, improve the support experience, and keep SLAs on track.
Get a demo ↗
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Move from question to resolution without searching every system by hand.
Self-service for employees, complete context for IT
AI for it service management
Deliver better, faster resolutions at lower cost.
Put useful IT help directly in users’ hands while giving service teams the runbooks, history, system context, and automation they need.
Speed up issue resolution
Surface runbooks, similar tickets, system knowledge, and owners for L1 and L2 teams.
Improve without more tool sprawl
Analyze recurring issues and automate service workflows across your existing stack.
Workflows
Turn company context into completed work.
Fig moves from finding the right information to taking the next useful action, with people in control.
01Create complete service deliverables.
Use requirements, approved templates, earlier work, and company standards to produce polished service plans and proposals.
02Make onboarding simple and visible.
03Resolve technical requests with context.
04Improve the system behind the queue.
05Investigate account and billing issues.
Fig for IT service management
Work AI that works.
Give every team a trusted AI coworker that understands the company and helps finish the work.
Get a demo ↗