Draft ticket replies for review
IntegrationsCustomer supportFreshdesk
Fig + Freshdesk
Search and update Freshdesk tickets. Connect Freshdesk once, then ask Fig in Slack, on desktop, or on mobile — it reads and searches your Freshdesk data alongside everything else your company runs on, and takes action with your approval.
Connect with an API keyCustomer supportIncluded — no per-connector fee
What Fig can do with Freshdesk
Read and search
- Tickets and contacts
Take action
- Create and update tickets
Consequential actions go through approval gates your team controls.
How teams use Fig with Freshdesk
Summarize a customer's ticket history
Report on backlog by category
How it connects
Connect with an API key
Paste an API key from Freshdesk into Fig. Access is scoped to whatever that key allows, and admins can connect a shared key for the team.
Governed like everything else in Fig
Access follows Freshdesk's own permissions. Team connections are managed by admins, every connection is covered by SSO, SCIM provisioning, scoped roles, and the audit log, and admins decide which tools each team can use.
Frequently asked questions
How do I connect Freshdesk to Fig?
Paste an API key from Freshdesk into Fig. Access is scoped to whatever that key allows, and admins can connect a shared key for the team.
What can Fig do with Freshdesk?
Fig can read and search tickets and contacts, and can create and update tickets. Anything consequential — sending, creating, changing records — goes through approval gates your team controls.
Who can see my Freshdesk data through Fig?
Only what the connecting account can see. A personal connection is scoped to you; a team connection is shared under the permissions Freshdesk itself grants. Fig's Enterprise Graph keeps access aligned with the source system.
Does the Freshdesk integration cost extra?
No. Integrations are included in Fig. Pricing is usage-based from your team's shared credit pool — no per-seat or per-connector fees.
Connect Freshdesk to Fig today.
Create a team, connect Freshdesk, and ask your first question in Slack this afternoon — or walk through it with us.