Triage IT requests with context
IntegrationsCustomer supportFreshservice
Fig + Freshservice
Search and update Freshservice tickets and assets. Connect Freshservice once, then ask Fig in Slack, on desktop, or on mobile — it reads and searches your Freshservice data alongside everything else your company runs on, and takes action with your approval.
Connect with an API keyCustomer supportIncluded — no per-connector fee
What Fig can do with Freshservice
Read and search
- Tickets, requesters, and assets
Take action
- Create and update tickets
Consequential actions go through approval gates your team controls.
How teams use Fig with Freshservice
Draft resolutions from past tickets
Report on SLA risk
How it connects
Connect with an API key
Paste an API key from Freshservice into Fig. Access is scoped to whatever that key allows, and admins can connect a shared key for the team.
Governed like everything else in Fig
Access follows Freshservice's own permissions. Team connections are managed by admins, every connection is covered by SSO, SCIM provisioning, scoped roles, and the audit log, and admins decide which tools each team can use.
Frequently asked questions
How do I connect Freshservice to Fig?
Paste an API key from Freshservice into Fig. Access is scoped to whatever that key allows, and admins can connect a shared key for the team.
What can Fig do with Freshservice?
Fig can read and search tickets, requesters, and assets, and can create and update tickets. Anything consequential — sending, creating, changing records — goes through approval gates your team controls.
Who can see my Freshservice data through Fig?
Only what the connecting account can see. A personal connection is scoped to you; a team connection is shared under the permissions Freshservice itself grants. Fig's Enterprise Graph keeps access aligned with the source system.
Does the Freshservice integration cost extra?
No. Integrations are included in Fig. Pricing is usage-based from your team's shared credit pool — no per-seat or per-connector fees.
Connect Freshservice to Fig today.
Create a team, connect Freshservice, and ask your first question in Slack this afternoon — or walk through it with us.