Answer support questions from your own docs
IntegrationsCustomer supportIntercom
Fig + Intercom
Search conversations, contacts, and help articles in Intercom. Connect Intercom once, then ask Fig in Slack, on desktop, or on mobile — it reads and searches your Intercom data alongside everything else your company runs on, and takes action with your approval.
Connect with one clickCustomer supportIncluded — no per-connector fee
What Fig can do with Intercom
Read and search
- Conversations and contacts
- Help center articles
Take action
- Reply to conversations
- Update contacts
Consequential actions go through approval gates your team controls.
How teams use Fig with Intercom
Escalate a conversation to engineering with context
Report on conversation themes
How it connects
Connect with one click
Sign in to Intercom from Fig and approve access — one click, no keys to manage. Fig sees only what your Intercom account can see; a team admin can connect once for everyone.
Governed like everything else in Fig
Access follows Intercom's own permissions. Team connections are managed by admins, every connection is covered by SSO, SCIM provisioning, scoped roles, and the audit log, and admins decide which tools each team can use.
Frequently asked questions
How do I connect Intercom to Fig?
Sign in to Intercom from Fig and approve access — one click, no keys to manage. Fig sees only what your Intercom account can see; a team admin can connect once for everyone.
What can Fig do with Intercom?
Fig can read and search conversations and contacts, help center articles, and can reply to conversations, update contacts. Anything consequential — sending, creating, changing records — goes through approval gates your team controls.
Who can see my Intercom data through Fig?
Only what the connecting account can see. A personal connection is scoped to you; a team connection is shared under the permissions Intercom itself grants. Fig's Enterprise Graph keeps access aligned with the source system.
Does the Intercom integration cost extra?
No. Integrations are included in Fig. Pricing is usage-based from your team's shared credit pool — no per-seat or per-connector fees.
Connect Intercom to Fig today.
Create a team, connect Intercom, and ask your first question in Slack this afternoon — or walk through it with us.