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IntegrationsCustomer supportZendesk
Fig + Zendesk
Search tickets and help-center content, and update Zendesk. Connect Zendesk once, then ask Fig in Slack, on desktop, or on mobile — it reads and searches your Zendesk data alongside everything else your company runs on, and takes action with your approval.
Connect with one clickCustomer supportIncluded — no per-connector fee
What Fig can do with Zendesk
Read and search
- Tickets, comments, and users
- Help center articles
Take action
- Create and update tickets
- Add comments
Consequential actions go through approval gates your team controls.
How teams use Fig with Zendesk
Summarize the top issues this week
Turn a resolved ticket into a help article
How it connects
Connect with one click
Sign in to Zendesk from Fig and approve access — one click, no keys to manage. Fig sees only what your Zendesk account can see; a team admin can connect once for everyone.
Governed like everything else in Fig
Access follows Zendesk's own permissions. Team connections are managed by admins, every connection is covered by SSO, SCIM provisioning, scoped roles, and the audit log, and admins decide which tools each team can use.
Frequently asked questions
How do I connect Zendesk to Fig?
Sign in to Zendesk from Fig and approve access — one click, no keys to manage. Fig sees only what your Zendesk account can see; a team admin can connect once for everyone.
What can Fig do with Zendesk?
Fig can read and search tickets, comments, and users, help center articles, and can create and update tickets, add comments. Anything consequential — sending, creating, changing records — goes through approval gates your team controls.
Who can see my Zendesk data through Fig?
Only what the connecting account can see. A personal connection is scoped to you; a team connection is shared under the permissions Zendesk itself grants. Fig's Enterprise Graph keeps access aligned with the source system.
Does the Zendesk integration cost extra?
No. Integrations are included in Fig. Pricing is usage-based from your team's shared credit pool — no per-seat or per-connector fees.
Connect Zendesk to Fig today.
Create a team, connect Zendesk, and ask your first question in Slack this afternoon — or walk through it with us.