Customer service for dealers
A dealership service desk that turns connected-vehicle diagnostic codes and inspection schedules into customer alerts, briefs the representative with talking points, shows the vehicle and customer 360, checks the parts the repair needs against stock and orders the missing ones, and reaches the customer by drafted message or call.
One working session with the people in the seat: which decisions, which systems, what a good week looks like.
The app you see above, running on your own exports instead of the simulated world. Every screen, every decision, your numbers.
Wired to your systems with your permissions, agents proposing, people approving, the ledger recording who did what.
Overview
A trouble code fires in a customer's car and nothing happens until the customer notices a symptom or the next service is due. When they do come in, the part is not on the shelf and the visit becomes two.
The app lists every predictive maintenance alert from OEM diagnostic codes, CRM history and inspection schedules, with urgency and the engagement each customer expects. For an alert the representative gets a briefing with talking points, the vehicle's history, the customer profile and notes, and the parts required with stock; missing parts are ordered before the call. A drafted message or a call books the visit and the slot and parts are reserved.
Key features
- Customer issue detection: alerts from diagnostic trouble codes, CRM data and inspection schedules with urgency and status.
- Integrated part management: parts required for the repair from the DTC repair manual, checked against inventory and ordered.
- AI-enhanced customer communications: talking points and drafted messages from the customer profile and interaction notes.
- Vehicle and customer 360: VIN, mileage, DTC history, warranty, visits and notes in one view.
Decisions it produces
- Contact a customer about an alert
- Order a missing part before the visit
- Send the drafted message or place the call
- Book the workshop slot
Data sources
| Connected vehicles | diagnostic trouble codes, mileage |
|---|---|
| Dealer management | service history, workshop calendar |
| CRM | customer profile, notes, engagement preference |
| Parts inventory | stock by part, depot orders |
Simulated data throughout. Book a call to see it on your own systems.
Related demos
Customer service engine
A customer communication engine that drafts responses from the customer's orders, status and history, queues them for approval, lets the operator mark up a draft and commit the feedback as knowledge that shapes future drafts, and a customer 360 with the order timeline and the graph of everything the customer links to.
Fleet maintenance copilot
A copilot for fleet technicians: incoming vehicle claims, a technical manual search that reasons through the ontology from the vehicle to its maintenance reports and resolutions with the chain of thought shown, the manual page retrieved, and a generated resolution the technician applies and records for the whole fleet.
Part inventory optimization
Parts inventory for the distribution network: recall alerts that spike demand for a part, the forecast against projected inventory across the network with a demand simulation, the distribution centers and dealers impacted with their market boundaries, and suggested transfers, purchase requisitions and production orders written to the ERP.