The role
Every Fig deployment runs as a pod: engineers who build, and a Deployment Strategist who owns why and what. You are the strategist. You sit with the COO or the head of operations, decide which processes change first, set the roadmap, measure the return, and keep everyone, including the customer, accountable to it.
This is a deployment role, not an advisory one. You are in the building when the first workflow goes live, and you are the one who notices when adoption stalls in week six. When an account reaches steady state, you hand it to the engineer who built it and move to the next one.
What you'll do
- Own the executive sponsor at two to four accounts. Set the transformation roadmap, pick the first use cases, define the baseline, measure the ROI, and drive expansion.
- Map how work is actually done today, find where AI changes the economics, and translate a COO's problem into something a Forward Deployed Engineer can build in weeks.
- Run the change: champions, enablement sessions, usage reviews, and the blunt conversation when a team is not adopting.
- Bring domain depth in finance, operations or supply chain, and be the person the customer calls when the plan changes.
- Feed what you learn back into how Fig sells, deploys and prices. The playbook is written by the people running it.
What we look for
- Four or more years in management consulting, operations leadership, or a deployment role at a company that ships software into other companies.
- Can read a P&L and a data model in the same meeting, and knows which one the customer actually cares about.
- Has led change inside a company that did not want to change, and can tell us what they would do differently.
- Writes clearly and briefly. Most of your influence happens in documents the customer's leadership reads without you in the room.
- Comfortable owning a number. Expansion at your accounts is part of how this role is measured.
Nice to have
- Operating experience inside an industrial, distribution, consumer or insurance business.
- Enough technical depth to read a workflow diagram and a data schema and ask the right question.
Location and travel
Based in Chicago, New York or Dallas, or relocating to one of them. Travel is around 40 percent, mostly within your region, and one week a quarter is spent with the platform team in San Francisco.
About Fig
Fig's mission is to change how businesses operate. We build AI systems that run inside companies, on their data, their rules and their choice of models, and we deploy them with a team that stays until the work is running. More than 300,000 professionals in over 70 countries already work with Fig every day.
We are majority employee-owned. There is no outside board setting the pace and no fundraising cycle to perform for. We answer to our customers and to each other, and the people who build the company own it.
The team is small and talent-dense. We like people who are direct, who would rather ship than present, and who take a customer's problem personally.