24/7 receptionist
A 24/7 receptionist for a local-services company: the after-hours call answered by a voice agent on the owner's rules, booked into a real open two-hour window as it talks, with the wrap card, the text sent and the schedule strip showing the new job; an estimate becomes a message with a callback window, a gas smell pages the on-call tech during the call.
One working session with the people in the seat: which decisions, which systems, what a good week looks like.
The app you see above, running on your own exports instead of the simulated world. Every screen, every decision, your numbers.
Wired to your systems with your permissions, agents proposing, people approving, the ledger recording who did what.
Overview
The front desk goes home at six. After that, on Sundays, and whenever every teammate is out on a job, calls ring out and the customer calls the next company on the list.
The line answers as the after-hours desk. It asks what is wrong and where, checks the zip against the service area, offers the next open windows for the trade at the covering branch, and books the one the caller picks; the job, the customer and the confirmation text are written as the call goes. A quote becomes a message with a callback window; an emergency pages the on-call tech while the caller is still on the line. The front desk reads every transcript in the morning.
Key features
- Five sample calls: no heat, a leaking water heater shown on camera, an EV charger quote, a gas smell, moving an appointment.
- Booked only into open windows, quoted only from the published range, never a word about other customers.
- The wrap: caller, address, service, window, technician, published range and the text sent.
- The schedule strip: two-hour windows for the trade over the next days, this call's booking highlighted.
Decisions it produces
- Play a sample call
- Book into an open window
- Take a message with a callback window
- Page the on-call technician
Data sources
| Voice platform | transcript and camera frames |
|---|---|
| Field-service system | customers, jobs, schedule, technicians |
| CRM | leads and messages |
| Service catalog | published price ranges, service area, hours |
Simulated data throughout. Book a call to see it on your own systems.
Related demos
Site chat
Site chat for a local-services company: the business's own site with a widget that answers from its services and published prices, qualifies where, what and when in whatever order the visitor gives them, and books a real two-hour window; a drawer shows what the business sees as the visit lands in the CRM, the field-service system and SMS.
Maintenance line
The maintenance line for the resident at 11 pm: a voice agent on the manager's rules takes the call, sees what the resident shows on camera and keeps the moments it names, and as the call ends writes the order: the summary, the caller matched to their home, the triage, the dispatched order on the field desk and the text to the resident, step by step.
Field desk
A field desk for the maintenance coordinator: the work-order queue by time to SLA with the suggested tech or vendor and why, the portfolio on a map sized by open orders and red where one is past SLA, the in-house team and what each carries; assign, approve an estimate, reassign and close write to the maintenance system and tell the resident.