The call that rang out at 6:40 pm
A receptionist on the business's own number that answers every call, after hours and at lunch: books into a real open slot, takes a message with a callback window, pages the on-call for an emergency, and texts the confirmation before the caller hangs up.
A recorded walkthrough on simulated data, with sound.
One working session with the people in the seat: which decisions, which systems, what a good week looks like.
The app you see above, running on your own exports instead of the simulated world. Every screen, every decision, your numbers.
Wired to your systems with your permissions, agents proposing, people approving, the ledger recording who did what.
Overview
A third of calls to a local service business go unanswered, most of them after five and on weekends, and most callers who reach voicemail do not leave a message. They call the next name in the results. The after-hours calls are the urgent ones: no heat, a leak, a tooth. This demo puts an agent on the line the moment the desk does not pick up.
The call runs on the left; on the right the booking writes itself as the caller talks, with every tool call visible: look up the caller, read the schedule, hold a slot, page the on-call, send the text. The agent books only into slots it can see, quotes only the price ranges the owner published, and hands off to a person the moment it is outside its data. The front desk reads every transcript in the morning.
Built on any business's phone system and booking calendar; the simulated one here is a three-location home-services company with 22 technicians.
Decisions it produces
- Book the job into a real open slot
- Take a message with a callback window
- Escalate an emergency to the on-call technician
- Text the confirmation and log the call
Simulated data throughout. Book a call to see it on your own systems.