Field desk
A field desk for the maintenance coordinator: the work-order queue by time to SLA with the suggested tech or vendor and why, the portfolio on a map sized by open orders and red where one is past SLA, the in-house team and what each carries; assign, approve an estimate, reassign and close write to the maintenance system and tell the resident.
One working session with the people in the seat: which decisions, which systems, what a good week looks like.
The app you see above, running on your own exports instead of the simulated world. Every screen, every decision, your numbers.
Wired to your systems with your permissions, agents proposing, people approving, the ledger recording who did what.
Overview
Work orders arrive from the resident portal, the maintenance line and the office, and sit in a list nobody sorts by the clock. The resident is waiting before anyone notices the SLA passed, and the vendor who should have been called was not.
The desk opens on emergencies, then everything by time to SLA. Each order carries the suggested tech or vendor with the reason: in the market, has the trade, fewest open orders, no vendor cost. Assign in one click or pick someone else, approve the estimate, close with a note the resident receives. The map shows where orders pile up; the team panel shows what each tech carries.
Key features
- The queue by time to SLA with filters for past SLA, nobody on it, emergencies and orders from the line.
- A suggested tech or vendor on every order, with why, and a Why panel that shows what happens and what it writes to.
- The portfolio on a map, properties sized by open orders and red where one is past SLA; click to filter the queue.
- The team: trades, load and the orders each tech carries.
Decisions it produces
- Assign the suggested tech or vendor
- Approve an estimate
- Reassign when a vendor slips
- Close with a note to the resident
Data sources
| Maintenance system | work orders, SLAs, assignments |
|---|---|
| Property system | units, residents, leases |
| Vendors | trades, ratings, estimates |
| Team schedule | techs, trades, load |
Simulated data throughout. Book a call to see it on your own systems.
Related demos
Maintenance line
The maintenance line for the resident at 11 pm: a voice agent on the manager's rules takes the call, sees what the resident shows on camera and keeps the moments it names, and as the call ends writes the order: the summary, the caller matched to their home, the triage, the dispatched order on the field desk and the text to the resident, step by step.
Leasing desk
A leasing desk for the leasing manager: inquiries waiting for a first reply with the draft already written from the listing and the agent's calendar, today's tours, applications as a review deck with a recommendation on income, screening and documents, and listings that aren't moving with a concession on each; every action writes to the CRM and the calendar.
24/7 receptionist
A 24/7 receptionist for a local-services company: the after-hours call answered by a voice agent on the owner's rules, booked into a real open two-hour window as it talks, with the wrap card, the text sent and the schedule strip showing the new job; an estimate becomes a message with a callback window, a gas smell pages the on-call tech during the call.