Reviews nobody answered, and the one-star from Tuesday
A review inbox across platforms with a drafted reply on every review, flags on the ones that need the owner (names a technician, mentions a safety issue, looks like another business), and review requests queued after every paid job. A policy can send the requests on its own.
A sample of the app on simulated data. Book a call to click through it live, or to see it on your own exports.
One working session with the people in the seat: which decisions, which systems, what a good week looks like.
The app you see above, running on your own exports instead of the simulated world. Every screen, every decision, your numbers.
Wired to your systems with your permissions, agents proposing, people approving, the ledger recording who did what.
Overview
Hundreds of reviews, none answered; a one-star from Tuesday that names a technician and has been read forty times. Businesses that answer reviews get more of them, and an answered negative reads as a business that cares. Nobody at the front desk has the hour.
The desk opens on the unanswered, worst first. Every review carries a drafted reply in the owner's voice, with the job it refers to pulled from the field-service system so the reply can say what actually happened. Flags route the ones a person must see. Review requests queue after each paid job, timed to the customer's channel, and the ledger shows what the policy sent and what a person did.
Decisions it produces
- Send the drafted reply
- Flag a review to the owner
- Request a review after a paid job
- Report a review that is not about this business
Simulated data throughout. Book a call to see it on your own systems.