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The deskless majority
Most of the workforce has never had a keyboard, a login, or an hour to spare for training. The interface problem that kept them off enterprise software is the one this generation of AI removes.
Where AI helps across a university
A guide to the work AI genuinely helps with today, area by area, from admissions and advising through research administration and accreditation, and what has to be true for it to help.
No two institutions start in the same place
Higher education is covered as one market with one story. Five kinds of institution, what leadership in each is actually working on, and where AI tends to help first.
Your advantage is already on campus
Access to capable AI is now ordinary, which moves the question from what an institution can buy to what it already has. Four things a university holds that nobody can copy, and how each becomes a system.
Talking is not solving
Voice platforms advertise containment. Containment measures whether a call ended without a human. It says nothing about whether the caller's problem went away.
Where voice actually works
Voice stopped being a demo this year. A map of what it is good at now, what it is still bad at, and the places it should not go.
What forward deployed means
A job title that was one company's internal jargon three years ago is now the most contested role in AI. What it actually is, why it came back, and what it should leave behind.
What to build, and what to buy
Enterprises are buying most of their AI and worrying about what they bought. The build-or-buy line does not run between layers of the stack. It runs through every one of them.
Why evals matter
The public benchmarks stopped measuring anything useful this year. The instrument you build for your own work is the one that decides everything else.
Should I train my own model?
Where the model market stands this month, what each class is for, what the industry and the law constrain, when post-training pays, and how Fig thinks about it.
What an ontology is for
The word has escaped into every enterprise AI pitch. Here is what it actually means, why agents made it urgent, and how it becomes the foundation of an AI transformation.
Agents need your decision model, not just your data
Retrieval gives an agent what the company knows. A decision model gives it how the company decides, and that is what lets it act.